Docusign Integration into Oracle Commerce Cloud

VSG Commerce™ realized a need for their clients to be able to generate on-demand, self-service documents for signature within Oracle Commerce Cloud (OCC).

As a sample integration between Oracle CX Commerce (Commerce Cloud) and DocuSign, VSG Commerce created a proof of concept for document templates and the PowerForm functionality that requires customers to execute a legal document prior to completing a sale. By utilizing PowerForm and Docusign, we eliminate document preparation time and easily pull collected data into the existing application.

In our example scenario, customers navigate the OCC storefront to select a service level plus extras and add them to a cart as they would in a typical e-commerce experience. When the customer attempts to complete their order, they are prompted for legal information that must be captured in the documentation. We then use those details to populate a PowerForm that the customer is required to complete. The customer is then redirected to DocuSign to review and sign the newly-created document. Upon successful completion, they are returned to the storefront to provide their payment details and confirm the order.

Below is an example workflow showing the capturing of details that are then populated into the required document for signing.

By integrating the Docusign/PowerForm capabilities into OCC, we provide the ability for our clients to have an easy and efficient way for their customers to complete proper documentation online. Call us for a demonstration or to discuss how to implement this into your OCC site. 847-854-5990 ext 102.